Udemy Business Privacy Statement
This Udemy Business Privacy Statement was updated on April 1, 2021.
In the course of providing Udemy Business (“UB”) services and related services to its corporate, non-profit organization and governmental customers (“Customers”), Udemy will receive and have access to personal data of individual users to whom customers grant access (“Users”). For the purposes of this privacy statement, Customers are data controllers and Udemy is a data processor. Udemy’s processing of User data and the security measures implemented to protect such data are detailed in and governed by a written agreement between Udemy and each of its Customers.
As a data processor, Udemy will access, store and use the personal data of individual Users solely for the purpose of providing the UB services to its Customers and will process the data as instructed by its Customers.
As data controllers, Customers decide which of their employees or other authorized personnel are given access to the UB services. They do this by designating one or more UB account administrators or group administrators (“Administrator”) who act on behalf of the Customer and have the ability to customize the Customer account, manage individual User accounts, access the UB Insights tool and related reporting features, access the UB Administrator tools, and populate the Customer account with Customer-provided content. Customers are solely responsible for establishing policies for and ensuring compliance with all applicable laws and regulations, relating to the collection of personal information relating to individual Users selected by Customers for accessing the UB services. Udemy has no direct relationship with individual Users, who should contact Customers (their employer) for assistance with any requests or questions relating to the processing of their personal information.
For avoidance of doubt, this Privacy Statement does not apply to:
- any processing of data for the purpose of marketing the UB service to enterprise and corporate prospects;
In the event where Udemy makes any material changes to the manner in which it processes User data to provide its services to Customers, it will notify Customers.
Udemy Business Privacy Statement
- Information about Users collected and stored by Udemy
- Purpose of User Data Processing and Retention Period
- Cookies and other Tracking Technologies
- Sharing User Information
- Processing of User Data outside of the EEA
1. Information about Users collected and stored by Udemy
When a User is given access to the UB services by the Administrator, a User may set up an individual
User account and Udemy will collect information provided by the User or the Administrator.
The Customer can customize the type of data requested to create an account, which may include the following:
- first name, last name, and email address required
- photo, areas of interest, job skills, goals, and role (optionally provided by User or Customer)
- other personal data, as allowed by the Customer
- Individual User account information may be set to private or public, as selected by Users. If set to public, the information is searchable via search engines and viewable by anyone, including by other Users and the Customer.
- Administrators may assign a User to a group membership.
- Customers may select to integrate with UB a Single Sign On (SSO) identity provider to enable Users to log in to UB User accounts without the need to disclose passwords to Udemy. Users may log in by providing their individual SSO credentials to the SSO identity provider, which will authenticate them and allow or deny access to the Customer account. SSO identity providers share with Udemy a unique cookie ID and authentication “token” information to recognize the User as an authorized user of Customer.
- At the option of the Customer, the UB service may enable Administrators and Users to interact with others, including with instructors, teaching assistants, other students, and the Customer, by posting reviews about educational content, sending messages to or chatting with others, posting questions or answers, or posting other content. Posted content is stored by Udemy and may be publicly available or viewable by others, including Administrators, Users, or instructors and teaching assistants, depending on where the content is posted.
- At the option of the Customer, Administrators may enable the ability to “Share to Slack.” This optional feature allows Users to manually or automatically post a message to the Customer’s own instance of the Slack messaging service. To enable this optional functionality, Customer's Slack administrators must grant Udemy the ability to read the full list of public channels, private channels, and users in the Customer’s Slack instance. These lists may include individuals in Customer’s Slack instance who are not UB Users. Slack user lists and channels are briefly cached before being automatically purged from Udemy's systems.
- Udemy stores information relating to the activities of Users as they use and interact with the UB services, such as content viewed or accessed (and information relating to that content); interactions with instructors, teaching assistants, Administrators, and other Users; as well as answers, essays, and other items submitted by Users to satisfy the educational content requirements. This information is linked to a User’s unique account ID and is shared with Customers via the Customer Account reporting tools or upon request of the Customer.
- The UB service enables Users to contact the Udemy Support Team for assistance or to report a problem, concern, potential abuse or other issues regarding the UB services or other users. Udemy may collect and store the User’s name, email address, location, operating system, IP address as well as the User’s activity on the Udemy platform and communications with the Udemy help desk team. Udemy may request additional information from Users in order to resolve any issue reported by a User or by another user.
- When a User uses the UB services, Udemy collects and stores certain information by automated means: (a) technical information about the User’s computer or wireless device, such as IP address, operating system type and version, unique device ID, browser, browser language, domain, and other operating systems or platform information. This information is collected through the use of server log files and tracking technologies, such as: (i) cookies, which are small files that websites send to a computer or wireless device to uniquely identify a browser or mobile device or to store information in a browser setting; and (ii) other tracking technologies (see below for more detailed information).
- IP addresses received from browsers or devices of Users may be used to determine the approximate location of Users.
- If a Customer makes purchases via credit card, Udemy collects certain data about the purchase (such as name and ZIP code) as necessary to process the order. Customers must provide certain payment and billing data directly to Udemy’s payment processing partners, including name, credit card information, billing address, and ZIP code. Udemy may also receive limited information, like the fact that Customers have a new card and the last four digits of that card, from payment service providers to facilitate payments. For security, Udemy does not collect or store sensitive cardholder data, such as full credit card numbers or card authentication data.
2. Purpose of User Data Processing and Retention Period
Udemy processes the information collected about Users and Administrators for the purpose of providing the UB services to its Customers, specifically:
- Providing, administering, and facilitating access to the UB services, for Customers and Users, and managing Customer or User account preferences
- Fulfilling Customer’s instructions with respect to personal data of Users
Displaying and sending via email notifications to Users for:
- Responding to User questions or concerns
- Making notifications to Users at the request of the Customer
- Sending Users administrative messages and information, including confirmation of account creation, enrollment and progress in courses and related content, and notifications of responses from instructions to User questions
- Providing information to Users about available content, new UB service features, and personalized content recommendations, which Users can opt out of at any time
- Sending push notifications to User wireless devices to provide updates and other relevant messages, which can be managed from the “options” or “settings” page in the mobile application.
- Enabling communications among Users and instructors or teaching assistants
- Incorporating feedback into and improving the UB services
- Resolving User support requests or claims
Users can individually opt out of receiving non-transactional emails by: (i) following the unsubscribe instructions provided in the email communication; or (ii) managing User account email preferences. A Customer can also instruct Udemy to configure email preference settings for all Users of a Customer.
Retention of Personal Data
Udemy will retain the data of Users for as long as instructed by the Customer and no longer than required to serve the purposes of processing. Udemy will delete certain or all personal data relating to Users upon request of the Customer. Udemy may retain aggregated or anonymized data as set forth below.
Use of aggregated data
In addition, User data is aggregated with other Udemy marketplace user data to enable Udemy to improve its products and services and develop new products and services, including:
- Reviewing and analyzing User browser and wireless device technical information
- Reviewing user activity across UB and the Udemy marketplace (for example, Udemy analyzes trends and User traffic and usage information to identify popular content)
- Facilitating the technical functioning of the UB services and Udemy marketplace, including to troubleshoot and resolve issues, secure the UB services, and prevent fraud and abuse
- Developing a personalized content recommendation engine
3. Cookies and other Tracking Technologies
Like many online platforms, Udemy and its analytics vendors use server log files and automated data collection tools, such as browser cookies, pixel tags, scripts, and web beacons. These tools are used for analytics purposes to enable Udemy to understand how Users interact with the UB services. Udemy and its analytics vendors may tie the information gathered by these means to the unique account ID of Users.
Cookies are small text files placed onto a computer or device while browsing the Internet. Cookies are used to collect, store, and share bits of information about User activities. Udemy uses both session cookies and persistent cookies.
- A session cookie is used to identify a particular visit to the UB services and collect information about interaction with the UB service. These cookies expire after a short time, or when the User closes their web browser after using the UB service. Udemy uses these cookies to identify a User during a single browsing session, such as when you log into the UB services. This helps Udemy improve the UB service as well as improve the Users’ browsing experience.
A persistent cookie will remain on a User’s device for a set period of time specified in the cookie. Udemy uses
these cookies to identify and recognize a specific User over a longer period of time. They allow Udemy to:
- analyze the usage of the UB services (e.g. what links Users click on) in order to improve our UB offering,
- test different versions of the UB services to see which particular features or content Users prefer to optimize the UB services
- provide a more personalized experience to Users with more relevant and recommended content and
allow Users to more easily log in to use the UB services. Persistent cookies include:
- preferences cookies to remember information about a User’s browser and settings preferences, such as preferred language. Preference cookies make User experience more functional and customized
- authentication and security cookies to enable a User to log in or stay logged in and access the UB service, to protect User accounts against fraudulent log-ins by others, and help detect, fight, and protect against abuse or unauthorized usage of User accounts.
- functional cookies to make the experience of using the UB service better, like remembering the sound volume level selected by the User.
Udemy uses tracking technology to: (i) determine if a certain page was visited (e.g. the landing page of an advertisement for UB services that is displayed on third party sites) or whether an email sent by Udemy was opened or clicked on by a User; and (ii) to customize the learning experience of individual Users by recommending specific courses and other content.
Udemy will retain the data of Users for as long as instructed by the Customer. Udemy will delete certain or all personal data relating to Users upon request of the Customer. Udemy may retain aggregated or anonymized data as set forth below.
* Additional cookies may be added, and would have the same functionalities as the ones listed
|__udmyvst||[session]||For analytics and testing|
|__udmy_2_v57r||1 year||For analytics and testing|
|__udmyvstr||1 year||For analytics and testing|
|access_token||1 month||For user authentication|
|client_id||1 month||For user authentication|
|csrftoken||1 year||For user authentication|
|dj_session_id||1 month||For user authentication|
|seen||30 minutes||For experience improvement and customization|
|ud_firstvisit||1 year||For experience improvement and customization|
|ud_rule_vars||2 years||For experience improvement and customization|
|mute||1 month||For experience improvement and customization|
|playbackspeed||1 month||For experience improvement and customization|
|quality_*||1 month||For experience improvement and customization|
|volume||1 month||For experience improvement and customization|
|ufb_acc||1 year||For experience improvement and customization|
|EUCookieMessageShown||10 years||For experience improvement and customization|
|EUCookieMessageState||15 days||For experience improvement and customization|
|eva||[session]||For experience improvement and customization|
|__udmy_evid||[session]||For experience improvement and customization|
|Google Analytics||_ga||2 years||For analytics|
|_gid||24 hours||For analytics|
|_gat||1 minute||For analytics|
|_gat_instructor||1 minute||For analytics|
|_gat_UA-12366301-1||1 minute||For analytics|
|SiftScience||_ssid||13 years||For security|
|Intercom||intercom-lou-*||1 year||For experience improvement and customization|
|intercom-session-*||7 days||For experience improvement and customization|
|Marketo||_mkto_trk||2 years||Email and course promotion analytics|
|Optimizely||optimizelyEndUserId||10 years||For analytics and testing|
|optimizelyBuckets||10 years||For analytics and testing|
|optimizelySegments||10 years||For analytics and testing|
|PerimeterX||_px2||5 days||For security|
|_px3||5 days||For security|
|_pxvid||5 days||For security|
|Zendesk||_help_center_session||[session]||User support authentication and experience|
|_zendesk_authenticated||[session]||User support authentication and experience|
|_zendesk_shared_session||8 hours||User support authentication and experience|
|_zendesk_cookie||20 years||User support authentication and experience|
|_zendesk_session||[session]||User support authentication and experience|
User Preferences with respect to cookies and other tracking technologies
Users can set their web browser to notify them about the placement of new cookies, limit the type of cookies or reject cookies altogether; if enabled, a User may not be able to use some or all of the features of the UB services (for example, may not be able to log in). General information about cookies and how to disable them can be found at https://cookiepedia.co.uk/all-about-cookies.
Various browsers may offer their own management tools for removing HTML5 LSOs.
Most modern web browsers give you the option to send a Do Not Track signal to the websites you visit, indicating that you do not wish to be tracked. However, there is no accepted standard for how a website should respond to this signal, and we do not take any action in response to this signal. Instead, in addition to publicly available third-party tools, we offer you the choices described in this policy to manage the collection and use of information about you.
4. Sharing User Information
In order to provide the UB services to its Customers, Udemy shares data regarding Users with a number of third-party service providers. These third parties are contractually required to use User data solely as directed by Udemy for the purpose of providing services to Udemy. Administrators of existing Customers are able to access our list of current sub-processors on the left sidebar of this page while logged in to UB.
- Instructors who upload content on the Udemy platform, as well as their teaching assistants, may receive names and account profile information of Users (excluding email addresses), to enable them to respond to user questions and feedback.
- Other service providers of Customer may receive information as instructed by Customer.
- To perform its services, Udemy leases servers from data centers and uses cloud hosting services on which certain content and User data relating to UB is hosted.
- Udemy’s help center platform vendor hosts and stores all communications between Administrators or Users and the Udemy support team. The help center vendor is contractually required to store and process User related data solely as directed by Udemy for the purpose of providing services to Udemy. Udemy also partners with a chat messaging vendor to provide support to Users and Administrators, to collect feedback, and to display in-app messages for feature announcements or onboarding new users.
- Udemy shares User information with third-party companies that perform email services to enable Udemy to send email communications to Users and to manage email preference settings of Users.
- Udemy shares User information with third-party companies that perform data analysis services to enable Udemy to better understand how Users use the UB service. These companies include Chartio, Google Analytics and Mixpanel. To prevent Google Analytics from collecting information for analytics, a User may install the Google Analytics Opt-Out Browser by clicking here, and may also use Mixpanel’s opt out by clicking here.
Any other sharing of User data is subject to the consent and instructions of Customer.
5. Processing of User Data outside of the EEA
If personal data processed by Udemy originates from a User or Administrator in the EEA, Udemy will ensure that such processing will only take place if: (a) the non-EEA country in question ensures an adequate level of data protection; (b) the transfer is made pursuant to a Data Processing Agreement (“DPA”) executed between Udemy and the Customer and subject to the standard contractual clauses designed to facilitate transfers of personal data from the EEA to all third countries that have been adopted by the European Commission (known as the, “Model Clauses”), which have been incorporated into the DPA.
Translation for Convenience Purposes Only. In the event that Customer has been provided a translated version of the Udemy Business Privacy Statement in a language other than English, that translation is provided for convenience purposes only. The English version of the UB Privacy Statement provided at https://www.udemy.com/terms/ub-privacy/ is controlling, and in the event of a conflict between the English version of this Privacy Statement and any translated version, the English version will prevail.